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Q. Can any business join?
A. Any business with a BT line and typical total call spend of up to £500 per month can sign up forTalkTalk Enterprise.
Q. What call plan do I have to be on to get free calls?
A. AllTalkTalk Enterprise customers can talk to each other for free regardless of your chosen plan.
Q. What if my business changes premises or I change phone number?
A. Just call us on the number shown on your bill or visit the Your Account Section of the website and we'll guide you through the steps you need to take.
Q. What happens with BT when I switch over?
A. We'll do everything. In future you'll get just one bill including line rental, calling features and call charges. All you need to do is sit back and look forward to cheaper bills.
Q. BT has said I will get charged for terminating my contract - is that right?
A. Potentially it depends on how many months you have left on your contract with them. In any case you will only pay for the line rental for the number of months left.
Q. I pay my BT line rental quarterly in advance. Am I entitled to a refund from BT?
A. It's worth checking when you last paid your line rental and bill as you may be owed a refund.
Q. What happens if something goes wrong with the line?
A. Call us on the number shown on your bill and we'll get it fixed for you as soon as we can. The line is still with BT until your 7 days cooling off period has finished. Therefore, if you experience any problems with the line please contact your previous provider during that period.
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Inclusive calls
Q. When can I start calling otherTalkTalk Enterprise customers for free?
A. From your go live date.
Q. You are offering free calls betweenTalkTalk Enterprise customers - does that mean that the price of calls to other networks will be raised to pay for the free ones?
A. No. If anything they are less. You could and should save on average 10% usingTalkTalk Enterprise instead of BT.
Q. What are the definitions of local and national calls?
A. We use the same definitions as BT for local and national calls. A local call is a call to a phone within the same local exchange area or to one adjacent to it. A national call is a call to phones elsewhere in the UK (excluding the Channel Islands).
Q When can I make daytime, evening and weekend calls?
Business Caller with Broadband
- Daytime calls are made between 9am and 5pm weekdays
- Evening calls are made between 5.01pm and 8.59am weekdays
- Weekend calls are made between midnight Friday and midnight Sunday
Q. When can I make daytime, evening and weekend calls?
Capped Plan and Essential Plan
- Daytime calls are made between 8am and 6pm weekdays
- Evening calls are made between 6pm and 8am weekdays
- Weekend calls are made between midnight Friday and midnight Sunday
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Charges and Line rental
Q. How can we offer such low call charges and line rental?
A.TalkTalk Enterprise is able to offer lower call charges than other telecoms suppliers as we are able to carry the call on our own network and therefore pass on more savings than BT normally would.
Q. What are the definitions of local and national calls?
A. We use the same definitions as BT for local and national calls. A local call is a call to a phone within the same local exchange area or to one adjacent to it. A national call is a call to phones elsewhere in the UK (excluding the Channel Islands).
Q. How will I know if my call prices change?
A. AtTalkTalk Enterprise, we are continuously monitoring all of our Call Plans to ensure that our customers are on the most competitive rates. If we alter your tariff, you will receive a notification within your bill.
Q. CanTalkTalk Enterprise be used for business fax lines too?
A. Yes - these are treated as any other business line.
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Contracts and billing
Q.How do I pay myTalkTalk Enterprise bill?
A. Payment must be received by direct debit. It is an easy and efficient way of paying your monthly bill.
Q. What will appear on my BT bill?
A. If you have chosen to switch your line rental then you will no longer receive a BT bill. If you have opted to just switch your calls toTalkTalk Enterprise, then BT will continue to send you bills for your line rental.
Q: I have been charged for 2 month's line rental on first bill, why is this?
A: Like most telecoms companies we bill a month in advance so if you join on the 1st of the month you will be charged 2 month's line rental on that bill. When your contract expires you will be receive a month's line rental back as a credit like you should receive having left your previous provider.
Q. What is your minimum contract length?
A. 24 months
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UsingTalkTalk Enterprise
Q. Can I use another provider once I've signed up forTalkTalk Enterprise?
A.TalkTalk Enterprise is provided on the basis that you useTalkTalk Enterprise as your sole calls provider on yourTalkTalk Enterprise landline.
Q. What communications will you send to me?
A. As soon as we have received yourTalkTalk Enterprise order, you will receive a welcome pack containing a welcome letter providing details of the package you have ordered and an estimated connection date and a welcome booklet which will hopefully answer a lot of the questions you may have aboutTalkTalk Enterprise. If you have ordered a broadband service you will receive a further letter confirming your go live date and login details.
Q. Can I use my existing phone?
A. Yes - you can carry on using the same phone as you have been and continue to make calls in the same way as you have been doing.
Q. I'm a cable customer - can I use the service?
A. Unfortunately we are only able to provide service to those customers with BT lines.
Q. I have a BT line but use another company's Saver Socket / Dialler Box. Will this affect your service?
A. If you have another company's saver socket please unplug this and plug your phone directly into the socket. We'd also recommend contacting the provider of your saver socket to cancel your account with them. If you leave the dialler plugged in this will override theTalkTalk Enterprise service and you may find that that you don't make the savings that you expected.
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How to use your Line Extra’s
To add to your existing Line Extra’s please visit the Your Account area of the website – Add / Remove Line Extra’s
Never miss a call
Voicemail
Voicemail is automatically activated. When you pick up the phone, you will hear an interrupted or "stuttered" dial tone alert if you have a new message. To retrieve a message, dial: 1571
Voicemail Plus
Your phone will ring when you have a new message. To access Voicemail Plus from your phone, dial: 1571. To change your personal options, press: 2. These
include: Set the number of rings before answering. Record your personal greeting message.
It also saves the numbers of the last 3 callers who didn’t leave a message.
Call Divert
To switch on the divert facility, dial: * [Code Number] * [Number to Divert To] #. To switch off the divert facility, dial: # [Code Number] #. To check the divert service's status, dial: * # [Code Number] #.
To divert all calls, dial: 21. To divert unanswered calls after 21 seconds, dial: 61. To divert calls when the line is engaged, dial: 67. You will be billed for the cost of the diverted call.
1471
To get the phone number, time and date of the last person to call you, dial: 1471. This will bring you to the
main menu. To return the call, press: 3. This is a chargeable service that will be added to the cost of
the call itself.
Call Waiting
To activate Call Waiting, dial: # 43 #. To deactivate Call Waiting, dial: * 43 #. To check whether Call Waiting
is activated, dial: * # 43 #. During a call, when you hear a special beep notifying you that there's a call waiting,
press R (Recall) to switch between calls. To end the call for both parties, simply hang up.
Ringback
If you can't get through to a number at first, you can be notified when the call is connected. When you hear an
engaged tone, press 5 and then hang up the phone. You will be alerted by a special ring as soon as the
number you were trying to reach is connected on the other end. This automatic redial feature will continue to
retry the number for 45 minutes. To cancel the auto redial, dial: # 37 #. To check the status of the auto redial,
dial: * # 37 #. This feature is also available on a pay-per-use basis.
Be In Control / Keep Your Privacy
Withhold Number 141
To withhold your number before a call, dial 141 before the call.
Withhold number on all calls
Please contact us to automatically activate this service.
Disclose Number - 1470
If you have your number withheld on all calls, but want to disclose your number on a particular call, dial 1470 before making the call.
Anonymous Caller Reject
To reject all callers who have withheld their number, dial: * 227 #. To deactivate this feature, dial: # 227 #.
To check whether this feature is activated, dial: * # 227 #
Last Caller Barring
To no longer receive calls from the last person who called you, dial: 14258. To confirm that you want to bar
calls from that number, press: ** To bar other numbers, dial 14258 and enter your PIN. In the main menu,
you can: . Review your barred numbers list. . Add or delete a number on the list. (Maximum is 10 numbers.) . Change your PIN. Please note, your PIN is defaulted to 1234 until you change it.
Caller Display
Caller Display is automatically activated. You will need a compatible phone to avail of this feature.
Reminder Call
To set up a reminder call, dial: * 55 * [Time] #. To enter the time, use the 24-hour clock. E.g. to set up a reminder for 4:19pm, you would dial: * 55 * 1619 #. To set up a daily reminder call, dial: * 56 * [Time] #. To check if a reminder call is activated, dial: * # 55 #. To cancel a reminder call, dial: # 55 #. This feature is also available on a pay-per-use basis.
3 Way Calling
To set up a three way call, dial the first party's number and press R (Recall). Wait for a dial tone, then dial the second party's number. When they answer, dial R 3 to talk to both parties at the same time. (If you want to talk to the second party separately, dial R 2 instead). To end the call with the first party only, dial R, wait for a dial tone and press 5. To end the call with the second party only, dial R, wait for a dial tone and press 7. To completely end the call, simply hang up. A touchtone phone is required to use this service. This feature is also available on a pay-per-use basis.
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