TalkTalk Business
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PC minimum requirements• Pentium 200MHz processor or equivalent • 128MB system memory (RAM) • 16-bit sound card • Four-speed CD-ROM player • 800x600, 256 colour display/video card • 150MB free on hard drive • Windows 2000 or higher • A spare USB port |
Mac minimum requirements• PowerPC 601 or equivalent • 200MHz processor • 128MB system memory (RAM) • Two-speed CD-ROM card • 800x600, 256 colour display/video card • 100MB free on hard drive • Mac OS 9 or higher (or OSX) • A spare USB port |
How do I connect more than one computer;
on a LAN for example?
You will need to purchase a router than can support multiple connections. There are two types available:
1. A modem router – with Ethernet ports, connects your devices using cables
2. A wireless modem router which connects your devices using (WiFi) without the need for cables. These can be purchased at www.shop.talktalkbusiness.co.uk. Most ADSL routers sold in the UK will be ready to connect to TalkTalk Enterprise Broadband.
The settings should be as below. If you have any problems with your router, please contact the manufacturer. We can't offer any support for hardware that we haven't supplied.
VPI = 0
VCI = 38
DNS settings (primary) 62.24.199.13
DNS settings (secondary) 62.24.199.23
Authentication = CHAP
Encapsulation mode = PPP over ATM (PPPoA). VC-MUX
Will I experience any downtime on the day I switch over to TalkTalk Enterprise Broadband?
Only If you have opted for the Free Broadband. You will experience anything from 20 minutes to 4 hours of downtime on inbound and outbound calls and your broadband.
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Switching ISP to TalkTalk Enterprise
Q. What is a MAC? And why do I need to use it?
A. MAC stands for 'Migration Authorisation Code'. You will require a MAC if you choose to switch broadband providers.
Q. How do I obtain my MAC?
A. You need to obtain your MAC from your current Internet Service Provider (ISP) in order to transfer your broadband service from one provider to another. You can apply for your MAC over the phone. Once you have obtained your MAC it is valid for a maximum of 30 calendar days so contact us as soon as you have your MAC to start the switching process. Your new ISP will let you know your switchover date.
Your MAC should look similar to one of the examples below. This is not an exhaustive list but is intended to provide guidance on the format of the code.
BBIP1234567/CA18M
PSID12345678/CA18M
BBDS123456789/CA18M
FTIP123456789/CA18M
LBST1234567/DC22J
Please note: It is the responsibility of your current ISP to provide a MAC not your new service provider.
Q. Will I experience downtime?
A. While switching to TalkTalk Enterprise Broadband you will experience a short period of downtime of approximately 30 minutes if you are online. This is compared to the option of ceasing service with your current ISP and arranging for us to re-provide which gives a downtime of approximately 10 working days.
Q. What happens if my MAC has expired?
A. Please contact your current ISP to obtain another MAC.
Q. How do I obtain my MAC if I choose to move my Broadband away from TalkTalk Enterprise?
A. Please contact us by phone on 0800 977 6600, or write to us at the address on your latest bill. We recommend you advise us as to the most appropriate method of contacting you back.
On receipt of your MAC request, we will contact you with confirmation of the MAC within 48 hours.
It is your responsibility to ensure that you provide this MAC to your new service provider, as soon as possible, as it will expire within a 30 day window from the day TalkTalk Enterprise obtains the MAC.
Q. Are there any reasons when I will not require a MAC to switch providers?
A. If you are on TalkTalk Enterprise's free broadband package and you want to move away from us, there is no need for a MAC. You just need to contact your new service provider to request their broadband service.
Please note that our free broadband offer is based on you taking our voice & broadband package; if you do wish to move your broadband service away from us we can still offer you a voice only package. Please note that there will be downtime on both your voice & broadband services if you decide to move to another provider.
Q. Are there any situations where TalkTalk Enterprise may not be able to provide a MAC
(where one is required to transfer service)?.
A. Please note that TalkTalk Enterprise will not be able to provide a MAC if:
- We cannot validate that you are the named account holder (or an approved account contact) although we have taken reasonable steps to do so.
- The broadband service has already been terminated on your line.
- A MAC has previously been provided by TalkTalk Enterprise and it is still valid (i.e. within 30 days of the
issue date). - When the broadband service on your line is currently in the process of ceasing.
Q. What are the alternative migration options if TalkTalk Enterprise are not able to provide a MAC?
A. If TalkTalk Enterprise cannot provide a MAC due to the points above, the following options are recommended:
- The named account holder should contact TalkTalk Enterprise in order that we can validate the request.
- Contact your new chosen broadband supplier - there should be no reason why this cannot be supplied
on your line. - Re-use the MAC that TalkTalk Enterprise has previously issued for your broadband service.
- Wait until the "cease" order completes and then request broadband from your chosen supplier (note: a MAC is not needed once the broadband service has ceased).
Q. Will my old modem or router be compatible?
A. Most TalkTalk Enterprise Broadband products comply with the ADSL standard ITU-T G.992.1 (G.DMT). If you wish to keep your existing modem please inform the customer agent when ordering. We recommend that you opt for one of the TalkTalk Enterprise routers to ensure that you maximise your broadband experience – these can ordered from our online shop.
Q. Can I transfer email addresses from my current ISP to TalkTalk Enterprise?
A. This is dependant on your current ISP. You will need to find out from them if you are able to bring your email addresses with you. When you join us we will provide you with 50 email addresses. Of course, a lot of your business contacts will know your current email address so it may be worth setting up email forwarding. If your email address uses your own domain name (i.e. you@yourbusiness.co.uk) this can easily be moved toTalkTalk Enterprise, .
Q. Can I transfer my current static IP address from my current ISP toTalkTalk Enterprise?
A. No, it is not possible to bring your static IP address with you, however, you can order a static IP when you orderTalkTalk Enterprise Broadband.
Once static IP has been ordered it is configured for your broadband account. It then becomes available automatically upon activation of your Business Broadband account. The required details are provided in your welcome letter. To order more Static IP’s go to Your Account -
Q. How do I log on to Business Broadband?
A. Once your service has been successfully activated you will receive a confirmation letter. Following this you will receive an email confirming your primary email password and network login password and directions on how to log on toTalkTalk Enterprise Business Broadband.
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Common Business Broadband speed questions
Q. How can I check my broadband connection speed?
A. When checking your broadband connection speed, there are two speeds that you need to take into account:
Line speed is the theoretical maximum speed that your line is capable of supporting. It varies depending on a number of factors including line quality, proximity to local exchange, age/type of modem and whether the broadband micro-filters are installed correctly.
Throughput speed is the line speed experienced in practical terms. This changes at varying intervals and is dependent on the current volume of Business Broadband network traffic. At peak times, the speed may be significantly reduced. Throughput speed can also be affected by the individual speeds of websites you visit.
Throughput speed or actual (as opposed to maximum) line speed can be measured via an online speed checker. Simply type 'broadband speed test' into Google. Note that because speed varies constantly, these types of test provide only a snapshot of your download speed at the time you run the test.
Up to 8Mbps Business Broadband is a variable-speed service designed to provide you with the fastest speed in all line conditions. If you are experiencing a slow throughput speed, it is likely to be temporary and not caused by a fault with the service. For tips on how you can get more out of your line
Q. What is the difference between line speed and throughput speed?
A .Line speed is the theoretical maximum speed that your line is capable of supporting. It varies depending on a number of factors including line quality, proximity to local exchange, age/type of modem and whether the broadband micro-filters are installed correctly.
Throughput speed is the line speed experienced in practical terms. This changes at varying intervals and is dependent on the current volume of Business Broadband network traffic. At peak times, the speed may be significantly reduced. Throughput speed can also be affected by the individual speeds of websites you visit.
Up to 8Mbps Business Broadband is a variable-speed service designed to provide you with the fastest speed in all line conditions. If you are experiencing a slow throughput speed, it is likely to be temporary and not caused by a fault with the service.
Please note: A minority of customers will have line speeds of under 2Mbps due to the effect of certain line characteristics (e.g. line quality, distance from exchange, etc.) These customers will experience correspondingly lower minimum and maximum throughput speeds.
Q. Will the maximum download speed always be 8Mbps?
A. No, the new technology will provide you with the optimum speed that your phone line can support. Line speeds vary depending on a number of factors including line quality, proximity to local exchange, age/type of modem and whether the broadband micro-filters are installed correctly.
For guidance, about 25% of Business Broadband users should achieve a maximum download speed of 6.5Mbps and above. Other users will achieve less than this due to local line characteristics. For further guidance on expected line speeds, please see table below.
| Maximum line speed | % of customers able to receive | How many times faster than dial-up |
|---|---|---|
| 6.5Mbps and above | 25% | 130 x faster |
| 6Mbps | 42% | 120 x faster |
| 4Mbps | 78% | 80 x faster |
| 2Mbps | 93% | 40 x faster |
Q. What is the maximum upload speed?
A. maximum upload speeds of up to 832kbps.
As with line speeds for downloads, line speeds for uploads vary depending on a number of factors including line quality, proximity to local exchange, age/type of modem and whether the broadband micro-filters are installed correctly.
Q. Will my line run at the maximum speed all the time?
A. No, the actual speed will vary through the day depending on the overall volume of Business Broadband network traffic. At peak times, the speed may be significantly reduced. However, even at these times your line speed is still likely to be faster than with the current fixed rate broadband service.
Q. Will the speed increase be noticeable?
A. Yes, especially when you are downloading large files or sending and receiving large email attachments.
Q. How do I check my line speed?
A. Throughput speed (actually, as opposed to maximum line speed) can be measured via an online speed checker. Simply type 'broadband speed test' into Google. Note that because speed varies constantly, these types of test provide only a snapshot of your download speed at the time you run the test.
Q. Is there a difference in contention ratios across the Business Broadband product suite?
A. Yes, though this is now expressed in terms of throughput speeds (see answer to previous question).
Q. My current broadband line supports less than 2Mbps. Will the line speed improve if I upgrade to Up to 8Mbps?
A. Line speed is determined by a number of factors including line quality, proximity to local exchange, age/type of modem and whether the broadband micro-filters are installed correctly. It is not guaranteed that you will be able to sustain the full 8Mbps, however, you should notice an equal or improved line speed after the upgrade.
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Equipment
Q. How do i set up my equipment – Modem, Router etc?
A. Please download theTalkTalk Enterprise Broadband equipment set up guide from the link below.
Do I need to purchase any of my own internet hardware in order to get my Broadband started? Yes, we recommend you purchase either an ADSL2+ Compatible router or a modem if you do not already have - You can buy one at http://shop.talktalkenterprise.co.uk Please note we cannot guarantee support and compatibility for modems not purchased through theTalkTalk Enterprise Shop
Click Here to download our Broadband equipment set up guide
Q. I have a debit / credit card transaction payment machine (Chip and Pin). Will myTalkTalk Enterprise broadband connection affect how this / these type of machines operate?
A. Issues can be seen if the port speed of the card payment machine is set too high. If you speak to the supplier of the device (usually your bank) and ask them how to set the port speed to 57600 they should be able to help.
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Broadband Troubleshooting
Try this first
Has your broadband been activated yet? You'll find your activation date in the welcome letter we sent you. You won't be able to connect before this date, and your activation could be any time up to 8pm, so if you can't connect at first, try again after 8pm.
I don't have a spare USB port for my modem.
If you already have more USB peripherals than ports on your computer, you should buy a USB hub. This is an adapter that lets you plug all your USB devices into a single port. For better performance, buy a powered USB hub (one that plugs into the mains) as this will provide sufficient power for your modem.
My Computer doesn't have a USB Port
You may be able to add a PCI USB card to your PC. Consult your local PC retailer about an upgrade. However, a computer without a USB port is likely to be fairly old and you may find other problems when you try to connect to broadband.
One of the modem lights is flashing
A flashing ADSL light means the modem isn't picking up the signal properly. Make sure the modem is connected correctly, with filters on the relevant sockets. If it's plugged into a secondary socket or an extension cable, test the connection by connecting the modem into the main phone socket (usually has a split facia). If this corrects things and the ADSL light becomes continuous, the problem should be resolved.
If the USB light is flashing the modem is not installed properly or there could be a fault with the modem. We would suggest rebooting your computer. If that does not work try reinstalling the modem. To do a manual reinstall of the modem, click on My Computer, then right-click once on the icon for your CD drive (usually your D drive) and you will then see a small menu. Left-click on browse, open the folder SMACarphone, then the folder Modem and then the folder for your modem. Each individual folder should have a drivers folder in it, and in the drivers folder there is a Setup icon. Double-click on the Setup icon and that will remove any trace of drivers. Unplug the USB modem and reboot your computer. When the PC comes back on again, run through the same steps to install the modem. After the wizard has completed, plug the modem back in.
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I Can't Connect
If you have set up broadband successfully but now can't connect, try these solutions:
1) Check your activation date
You'll find this in the welcome letter we sent you. You won't be able to connect before this date.
2) Check your username and password
If you get an "Access Denied" error message (error 691), you may have entered your username or password incorrectly. Make sure you type them exactly as they appear on your welcome letter. They're case-sensitive, so be careful about capitals. If you've saved them in your computer's connection settings, double-check that they are still correct, as it's sometimes possible for these settings to get corrupted. If they are incorrect, please input them again.
3)Check your phone line
Test this by plugging a phone directly into your office's main phone socket. Do you have a dialtone? If not, call our telephone faults team on the number shown on your bill.
4) Check your cables and connections
Poor connections and long extension cables can make your broadband signal too quiet for your modem. You may get an error message saying No Dial Tone, No Dial tone Detected or error 680. If so, check for loose connections or try plugging your modem directly into the main phone socket via a microfilter.
5) Check your microfilters are installed correctly
There should be a microfilter installed in every phone socket that is in use. Equipment like Alarm systems or FAX machines all need microfilters. The broadband modem will then need to be connected into one of these microfilters.
6) Restart your computer
Shut down your computer and unplug the modem from both the USB port and the phone line. Wait for at least a minute, then reconnect the modem and restart the computer.
Remove all devices that connect to the phone line and connect the modem via a microfilter into the main phone socket.
7) Remove all other telephone equipment
8) Check your computer is using the right modem
In Windows XP Pro:
Click on Start.
Select Control Panel.
Make sure you are in Classic View. (Check on the left-hand border near the top. If it says "Switch to Category View" then you are already in Classic View).
Double-click on Network Connections.
Right-click on theTalkTalk Enterprise Broadband connection and choose Properties.
It should then tell you what modem you are using under the Connect Using header.
In Windows ME:
Click on Start.
Select Settings, then Control Panel.
A window will appear. Double click on Dial-Up Networking.
Right-click on theTalkTalk Enterprise Broadband connection and choose Properties.
It should then tell you what modem you are using under the Connect Using header.
In Windows 98:
From the Desktop, double-click on My Computer.
A window will appear with many icons. Double click on Dial-Up Networking.
A window will appear. Double click on Dial-Up Networking.
Right-click on theTalkTalk Enterprise Broadband connection and choose Properties.
It should then tell you what modem you are using under the Connect Using header.
In Mac OS9:
Click on the Apple icon at the top left of the window.
Choose Control Panels.
Choose Modem.
A window will appear and allow you to choose your modem from a drop-down list.
Choose the make and model of my modem.
In Mac OSX:
Click on the Apple icon at the top left of the window.
Choose System Preferences.
A window will appear with many icons. Double-click Network.
From the Location drop-down menu, choose Automatic.
From the Show drop-down menu, choose Network Port Configurations.
This will show a list of installed network devices (e.g. Bluetooth, Built-in Ethernet).
From this list make sure my modem make and model USB is there and also ticked.
Alternatively, if you see my modem make and model USB from the Show drop-down menu, this will indicate that the modem is installed properly.
Check the modem tab to ensure the my modem make and model modem is selected.
9) Check your computer is using the right DNS (Domain Name Service) settings
These tell your computer where to connect. They should be as follows:
62.24.128.17
62.24.128.18
In Windows XP:
Click on Start.
Select Run.
In the window that appears, type in cmd (in lower case) and press "Enter".
A black Command Prompt window will appear.
In this window, type nslookup (in lower case) and press "Enter".
This will tell you the default server and also the address of the DNS server you are connected to. This should be either 62.24.128.17 or 62.24.128.18
In Windows ME:
Click on Start.
Select Run.
In the window that appears, type in command (in lower case) and press "Enter".
A black Command Prompt window will appear.
In this window, type nslookup (in lower case) and press "Enter".
This will tell you the default server and also the address of the DNS server you are connected to. This should be either 62.24.128.17 or 62.24.128.18
In Windows 98:
Click on Start.
Select Run.
In the window that appears, type in command (in lower case) and press "Enter".
A black Command Prompt window will appear.
In this window type nslookup (in lower case) and press "Enter".
This will tell you the default server and also the address of the DNS server you are connected to. This should be either 62.24.128.17 or 62.24.128.18
In Mac OS9:
Click on the Apple icon at the top left of the window.
Then choose Control Panels.
Then choose TCP/IP.
A window will appear. Make sure the Connect Via drop-down menu has selected PPP and that Configure has selected PPP Server.
Next to Name Server Add, there is a box. Click inside, then type 62.24.128.17 and press "Enter" Then type 62.24.128.18
This will then mean you have the correct DNS server addresses.
In Mac OSX:
Click on the Apple icon at the top left of the window.
Then choose System Preferences.
A window will appear with many icons. Double-click Network.
From the Location drop-down menu, choose Automatic.
From the Show drop-down menu, choose my modem make and model USB.
You should now have a certain number of tabs. Click on the TCP/IP tab.
Make sure Configure is set to Using PPP, then click in the box underneath the words DNS Servers (Optional).
In this box, type 62.24.128.17 and press "Enter" Then type 62.24.128.18
This will then mean you have the correct DNS server addresses.
10) Reinstall your modem drivers
Insert the Startup disc you received in your welcome pack and select the option "I want to reinstall my modem". After the software is reinstalled, try connecting again. If you do not get this option please click on My Computer, then right-click once on the icon for your CD drive (usually your D drive) and you will then see a small menu. Left-click on Browse, open the folder SMACarphone, then the folder Modem and then the folder for your modem (either ST330 or Sagem800). Each individual folder should have a drivers folder in it, and in the drivers folder there is a Setup icon. Double-click this and that will remove any trace of drivers. Unplug the USB modem and reboot your computer. When the PC comes back on again, run through the same steps to install the modem. After the wizard has completed plug the modem back in.
11) Try later
On rare occasions our network may be temporarily unavailable because of essential maintenance work. We'll try to tell you if this happens. Try waiting a while before reconnecting and we should have resolved everything.
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My Broadband Disconnects Itself
Your broadband signal should be continuous, so if you keep dropping the connection there is probably something wrong. There are several possible causes:
1) 'Disconnect if idle' setting
This setting disconnects your broadband after a certain time if you don't use it for anything. This can be a good idea for security reasons. But if you'd prefer to stay connected, just change your settings.
In Windows XP:
Open Internet Explorer and select Tools, then Internet Options, then click on the Connections tab.
SelectTalkTalk Enterprise Broadband and click on the Settings button.
Click on Advanced and then un-tick Disconnect if idle for 20 minutes.
Click OK.
In Windows 2000:
Select Start, then Settings, then Control Panel.
Click on Network and Dial-up Connections.
Right-click onTalkTalk Enterprise Broadband Connection and click Properties.
Click on the Options tab.
Set Idle time before hanging up to Never.
Click OK.
In Windows ME:
Click on Start.
Select Settings then Control Panel.
A window will appear. Double-click on Dial-Up Networking.
Right click on theTalkTalk Enterprise Broadband connection and choose Properties.
It should then tell you what modem you are using under the Connect Using header. This should be my modem make and model.
In Windows 98:
Open Internet Explorer and select Tools, then Internet Options, then click on the Connections tab.
SelectTalkTalk Enterprise Broadband and click on the Settings button.
Click on Advanced and then un-tick Disconnect if idle for 20 minutes.
Click OK.
In Mac OS 8-9:
Click on the Apple icon at the top left of the window.
Choose Control Panels.
Then click Remote Access.
Click the Options button.
Click on the Connection tab.
Then if Disconnect if idle for 30 minutes is ticked, un-tick the box.
In Mac OSX:
Click on the Apple icon at the top left of the window.
Choose System Preferences.
A window will appear with many icons. Double-click Network.
From the Location drop-down menu, choose Automatic.
From the Show drop-down menu, choose my modem make and model.
Click on the PPP options tab.
Then if Disconnect if idle for 30 minutes is ticked, un-tick the box.
2) Power-saving settings
Another cause of dropped connections may be your computer's power-saving features. The broadband connection may be lost when your computer goes into sleep mode. Check with your computer's manual or manufacturer how to change these settings.
3). Peripheral Equipment Connections
Are you having problems when you use peripherals like printers, scanners, external drives? If, for example, you lose your broadband connection whenever you print something, or when you plug in a new USB device, the problem may be not enough USB bandwidth (all your USB devices are trying to use the same circuits and clogging them up). To solve this problem, buy a USB hub with external power supply so your peripherals can all communicate with your computer easily.
4) Interference from a digital fax
Analogue faxes fitted with a microfilter will not cause any problems, but digital faxes may not be compatible with broadband. If in doubt, try connecting with your digital fax unplugged, or contact the manufacturer.
5) Interference from an alarm system
If you have an alarm system which connects to your phone line, you should check with the manufacturer whether it is compatible with an ADSL service such asTalkTalk Enterprise Broadband.
Please note that BT's Redcare service is unable to be supported when we upgrade your exchange and this service will need to be removed in order to receive the Free Broadband offer.
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Web Pages Seem Very Slow To Load
It may just be that a particular website is slow or having problems. But if things are slow across different sites, it could be that the broadband network is congested. If a lot of people are using broadband at the same time in your area you may notice a drop in performance. The speed of your connection also depends on how far you are from your telephone exchange. We provide a detailed report of any particular issues which may affect your area.
Other things which may cause performance to drop include the following:
1) Poor processing power
Older computers may not have the speed or the memory to get the most out of broadband. Talk to your local PC dealer about an upgrade or a replacement.
2) Cached pages
Your internet browser saves or 'caches' pages so it can load them quicker if you go back to them. However, this uses up a lot of memory and may cause things to slow down. You can clear your cache quite easily and you can set your browser to cache fewer pages.
In Windows (all versions):
Open Internet Explorer.
Click on Tools.
Select Internet Options.
Click the Delete Files button.
Tick the box that says Delete all offline content.
Click OK.
Click OK again.
Internet Explorer for Apple OS 8.2 - 9.2
Open Internet Explorer
Click Edit
Select Preferences
Expand web browser
Select Advanced
Click on "Empty Now" in the cache section
Internet Explorer for Apple OS X
Open Internet Explorer
Click Explorer
Select Preferences
Expand web browser
Select Advanced
Click on "Empty Now" in the cache section
3) Security software
It's important to protect against viruses and hackers. However, firewall and anti-virus programs can slow things down considerably because they check every piece of data coming in and out of your computer. Make sure you are only running one firewall and one anti-virus application, and consider reducing the security level setting on your firewall. This will give slightly less protection but will improve performance. Don't ever turn off your security software completely (unless required temporarily for an installation).
WithTalkTalk Enterprise you receive one free user licence for the best online security package - F-Secure.
4) Downloads and peer-to-peer file-sharing
Downloading large files can slow your connection dramatically. If you use file-sharing software, there may be several files entering and leaving your machine at any one time. This uses up a lot of your broadband's capacity ('bandwidth') and doesn't leave much for surfing the web. To speed things up, simply cancel the download or quit your file-sharing program.
5) Malicious software
If you have eliminated other possible causes, your computer may have 'spyware', 'adware' or another kind of malicious software running on it placed there by a hacker, a virus or a rogue website. This is the likely cause if your PC keeps shutting down and restarting. Most security software, including theTalkTalk Enterprise Online Security package F-Secure will be able to scan for these.
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Other issues
I keep getting '404 - Page not found' messages.
404 error messages mean your browser can't find the web page you're trying to view. It doesn't mean there's anything wrong with your broadband; these messages usually appear because the web address is incorrect or out of date, or you have clicked on a link which is broken. Perhaps that website is experiencing difficulties, or is being updated. Sometimes it could be the wider internet experiencing congestion.
My browser won't connect.
Do you get a 'Retry?' or 'Work offline' message? If you have installed broadband correctly and now find your browser program (E.g. Internet Explorer) won't connect, you probably just need to change some settings in your connection program. For PC, go to Control Panel and select Internet Options. Click on the Connections tab, and ensure thatTalkTalk Enterprise Broadband / my modem make and model connection is set to Default. If it isn't, click on theTalkTalk Enterprise Broadband / my modem make and model connection, then click the Default button. Also, click on the "Always dial my default connection" button, then click Apply and OK.
I can't connect to my e-mail.
Again, the problem is most likely to be the settings in your e-mail program. Follow the same steps as above.
I can receive e-mails from my old account but I can't send them.
If you used your previous internet service provider (ISP) for e-mail, this may be affected when you change toTalkTalk Enterprise Broadband because you are no longer connecting through your ISP. In most cases you will still be able to receive e-mails sent to your old e-mail address, though you may not be able to send them. Contact your previous ISP for further help.
I installed/updated some software; now I can't connect.
It's possible that changing other software in your computer - especially the operating system - can affect your broadband connection software. In the case of upgrading Operating Systems, please make sure that the modem drivers are supported.
Supported Operating Systems:
Windows 98 Second Edition
Windows Millenium Edition
Windows 2000
Windows XP
Mac OS 9
Mac OS X 10.4.4.
Make sure that your software does not change any Dial-Up Networking settings. If you believe that a piece of software you have installed has blocked your access to the internet, please contact the support department for the relevant software vendor. Alternatively, you could try re-installing the modem drivers. If you do have any issues with your modem which is software related, then a modem router could be used as an alternative to the modem device. These are available from theTalkTalk Enterprise Shop.
My modem is preventing my other peripherals from working.
Your modem will use as much USB bandwidth as it finds available. If you have other USB devices attached already, it will adapt to their needs. However, if you plug in your modem when there are no other USB devices it will consume a fixed bandwidth. So if you plug in other devices (E.g. a mouse, keyboard or printer) after the modem is connected, it may not leave them enough bandwidth to operate. If this happens, shut down your computer, plug in all necessary USB devices and then restart.
I've received my network changeover but am not receiving 8Mb
When you joinTalkTalk Enterprise we'll give you the fastest speed we are able to. The speed you actually get depends on a number of factors, including how close your office is to the exchange, the contention ratio, and the quality of the line between your office and the exchange. We endeavour to get your Broadband as close to 8Mb as possible.
For further help
TalkTalk Enterprise Broadband is very straight forward to set up, but in case you have problems, our technical people can be contacted on the number shown on your bill. Calls cost are free fromTalkTalk Enterprise Landlines (charges may be greater from mobile phones or other telecom operators).
© 2007 TalkTalk Enterprise |